Our Policies

Office Policies

Our Commitment

Our goal is to develop and maintain a professional and caring environment, which facilitates complete patient satisfaction, by providing a predictable, and long-term strategy for optimal oral health.

We will do this by being committed wholeheartedly, to:

• Knowledge and Continuous Growth
• Integrity, Clarity, Confidentially, and Accountability
• Teamwork (patient, clinic team, lab, referring dentist)
• Efficiency, Hygiene, Comfort and Sensitivity

To keep our standard of care to a level, which serves your dental needs, we ask you to please observe the following guidelines:

Appointments and Office Hours

We are pleased to schedule a time, which is specifically reserved for your treatment.
Our office hours are as follows:
Monday: 11:00am – 8:00pm
Tuesday: 9:00am – 3:00pm
Wednesday: 8:00am – 7:00pm
Thursday: 8:00am – 5:00pm
Friday: 8:00am – 3:00pm

Cancellation Policy

We kindly request notice of 2 business days for any scheduling changes that you require. This allows us time to accommodate patients are in need of urgent care. This courtesy allows the needs of all our patients to be best served.

Financial Policies

Payment Policy

Ensuring that our patients receive high quality care is the goal of our practice. Payment is due at the time of treatment to help maintain our level of excellence.

We accept cash, cheques, debit, Mastercard and Visa. We also accept payment from most insurance plans. If you are covered by a dental insurance plan, we will gladly file your insurance forms for you with the request to have the benefits assigned to our office. If you are responsible for co-payment or a deductible, we require payment for your portion at time of treatment.

Special Financing

Patients receiving extended orthodontic treatment will be given a payment plan option at the time of the consult.

Insurance

Dental plans are designed to assist patients with their dental treatment. However, not all dental treatments are eligible for full reimbursement. Remember, you are a partner in your oral health. All treatment and care decisions are made by you and your Dental professional based upon your actual needs, aside from your dental plan coverage. Please provide our office with your group and identification number as well as information with respect to limits and your benefit coverage.

We will provide you with information on available treatment options, appropriate to address your dental care needs, regardless of the nature and extent of your dental plan coverage. In addition, we will assist you by supplying information required to enable you to receive benefits to which you may be entitled under your dental plan.

Often times, additional information may be requested by your plan administrator in order to ensure that the treatment is covered by your plan. In such cases the plan administrator will write you a letter to ask you to obtain the information from your dentist. We will supply you with any information you request.

Many dental insurance companies will only provide those covered under the plan with information regarding specific coverage details as a result of “The Privacy Act” in Canada. Therefore, we suggest that the primary plan member acquire plan coverage information before you visit our office.